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Terms & Conditions

Welcome to Absolute Digital Services! Please take a moment to review our updated Terms and Conditions, effective from April 2024. These terms outline your rights and responsibilities when engaging with our services. Please note that revisions may have been made since your last review.

To view a detailed list of changes and their dates, feel free to reach out to us.

Where to Find Information about Us and Our Services

To access comprehensive information about Absolute Digital Services Limited, including our registered details and service offerings, visit our website or consult with our sales team before placing an order. Additionally, we provide key information in writing through our website enquiry form, email communication, or verbal confirmation by our sales representatives upon order placement.

For any inquiries regarding our terms or services, you can contact us via telephone, webchat, enquiry form, email, or post at our correspondence address: Absolute Digital Services, 102 Cleggs Ln, Little Hulton, Manchester, M38 9RW. We recommend using first-class or recorded delivery for written correspondence.

By engaging with our services, you agree to the following:

1. **Authorisation**: You affirm your right to enter into agreements as the owner or lawful occupier of the premises where services are requested.

2. **Service Requests**: While we strive to accommodate all service requests, there may be instances where we are unable to fulfil them due to external factors. We will promptly inform you of any such limitations without charging for unfulfilled services.

3. **Free Quotation**: We offer complimentary quotations exclusively for new installation projects.

4. **Estimations**: Initial quotations are based on the information provided by you and are subject to change upon further assessment by our representatives. All quotations remain valid for 28 days unless otherwise specified in writing.

5. **Booking Delays**: Despite our efforts to adhere to scheduled appointments, unforeseen circumstances may occasionally cause delays. We will promptly communicate any delays and endeavour to reschedule at your convenience.

6. **Price Adjustments**: Prices for ongoing services may be revised due to unforeseen technical requirements. We will notify you of any price changes promptly and offer the option to proceed or terminate the service.

7. **Labour Charges**: Diagnostic, investigation and servicing work incur a minimum one-hour fixed labour charge, exclusive of parts or materials.

8. **Cancellation Policy**: To avoid charges, diagnostic service cancellations must be made at least 24 hours in advance of the scheduled booking.

9. **Expenses**: Our charges may include reasonable expenses incurred by our representatives, such as parking or congestion fees.

10. **Quality Assurance**: While we ensure services are carried out with care and skill, factors beyond our control, like reception fluctuations, may impact outcomes.

11. **Payment**: Payment is due upon completion of services, with various payment methods accepted. Unpaid balances may accrue interest at the specified rate.

12. **Price Matching**: We may match or beat competitor prices under specific conditions, subject to our discretion and industry standards.

13. **Deposits**: A minimum upfront deposit may be required for parts, products, or materials ordered for your project.

14. **Ownership**: Unpaid goods remain our property, and we reserve the right to uninstall them if payment is not received.

15. **Warranty**: New installations come with a 12-month parts and labour warranty, subject to terms and conditions outlined in our warranty policy.

16. **Extended Warranty**: We may offer extended warranties at our discretion, subject to certain criteria.

17. **Limitations**: Our warranty does not cover specific circumstances outlined in our terms, including external factors beyond our control.

18. **Complaint Procedure**: Notify us promptly of any service-related complaints to facilitate investigation and resolution.

19. **VAT and Interest**: Services are subject to VAT, with adjustments for changes in VAT rates. Late payments may incur interest charges.

20. **Liability**: Our liability for loss or damage is outlined based on consumer or business status, as per legal requirements.

21. **Cancellation Rights**: You have the right to cancel within specified timeframes, subject to our cancellation policy.

22. **Dispute Resolution**: Contact our Customer Service Team to resolve any disputes or issues effectively.

23. **Legal Jurisdiction**: These terms are governed by English law, and disputes may be brought before English courts.

Additional terms and policies apply to our contract, ensuring transparency and fairness in our dealings with you.

Thank you for choosing Absolute Digital Services. We value your trust and look forward to serving you.

 

Updated Terms and Conditions – April 2024

mervyn mitchell
mervyn mitchell
1716057460
Dean called out to align my satellite dish on my caravan in Blackpool. Excellent communication and service
jackie kane
jackie kane
1715098447
I contacted Dean to repair a faulty aerial. Communication was very good, and he arrived on time. I had other issued that needed addressing. He started work immediately, cracked on with all of the jobs toba high standard. Would definitely recommend.
Daniel Shaw-Binns
Daniel Shaw-Binns
1714558611
He arrived on time to install the cable was polite and made sure the TV was running before he left . Thank you
Andrew Hickey
Andrew Hickey
1714220621
Excellent service expertly carried out and friendly. Many thanks.
Leon Black
Leon Black
1714144027
Nice clean job well done top guy
Johnny Haircut
Johnny Haircut
1713884545
I had a New TV ariel fitted by Dean today I have no Chimney as I had it removed,this was not a problem for Dean as he put it on a wall bracket under the eaves, Top class Job with the minimum of fuss,Highly recommended 👍
Ian Showell
Ian Showell
1713877599
Great service and fast response. Dean came out with very short notice after part of the cast iron guttering at front of house fell off and clattered the dish that also had damaged the LNB. Dean provided good communication the day before and on the day for ETA. Quick inspection informed of repair and he had spare available to resolve. Sky Q all working again and I can watch footy and my wife can do endless series recordings again. Cheers to Dean and the team.
Tulu Fay
Tulu Fay
1713713501
Very nice man. He solved any problems that came up quickly and efficiently. I would recommend him.
Carol Nairn
Carol Nairn
1713353704
I called this company because of my poor reception, Dean quickly identified water in the cable and had to replace the aerial and the cable and he also took down my old satellite dish. Arrived on time, very polite and friendly and very reasonable price. Highly recommended
Ahmed Sadiq
Ahmed Sadiq
1713289081
Very pleasant manner.Fixed the reception problem on my sky system very quickly.
Charlie W
Charlie W
1712434276
Excellent service from start to finish. Dean kept me informed of his expected arrival time. He was punctual, polite, very tidy and did a brilliant job. I am now happily watching TV in its new location after he re-routed the connections for my Sky box, TV aerial and broadband router. I will definitely use his services again. Highly recommended!
Nick Prior
Nick Prior
1712434217
Did an excellent job putting our TV on the wall for us. Professional and sorted it out with no issues.Recommended!!! A+++
jess norbury
jess norbury
1712089559
Excellent service, highly recommend to anyone needing their tv mounted. Will definitely use again, thank you!
Peter Taylor
Peter Taylor
1711025419
Dean did a great job. On time. Cleared up afterwards. Dog friendly :) quick and easy
Carole Asher
Carole Asher
1710365999
Upgrade of aerials done … tidy, efficient, prompt service. Liked having videos sent to show what work needed and was done on the roof,
colin murphy
colin murphy
1710324568
On a friends recommendation, I used Dean to fit a new TV aerial for me.He turned up at the time agreed, was super efficient and tidied up after the job was completed.Very good prices and I wouldn’t hesitate in recommending him.Many thanks 👍🏼
Anna Williams
Anna Williams
1710316062
Absolutely amazing guys so polite and kind .very happy with what dean did .100% recommend 👌
Lydia Harrison
Lydia Harrison
1709757292
Great service, polite, tidy, prompt and job done quickly.
Tony Williams
Tony Williams
1709465912
Arrived when stated. Very quick to solve our Freeview problem. Changed offending articles. Family very pleased with brilliant result and flicker free viewing
Neil Gevaux
Neil Gevaux
1709382597
Brilliant service, 3 feeds installed all working excellently, neat and tidy job and even took my old aerials down and old satellite dish, highly recommend
Mike Downey
Mike Downey
1709065244
Just over 2 hours from phone call to job done. Fantastic..
Cloister 56
Cloister 56
1708274919
I wanted to get ethernet cabling put through my home from the fibre input under the stairs to two bedrooms with wall sockets. Wanting to avoid long cables running under carpets and around door frames.Several other networking specialists didn't even respond to requests on their website.Absolute Digital responded and I am really happy they did. They came and assessed the job thoroughly and were very flexible on setting a date. They were punctual, polite and kept everything very clean.I was kept informed throughout the job and they worked tirelessly returning to finish the job over the weekend.Before finishing they got me to fully test the connections to ensure I was satisfied.I would highly recommend them.
Simon Dewsnip
Simon Dewsnip
1707854121
Excellent service, timescales and overall a great job.
Clara Price
Clara Price
1707772639
The guys came and wall mounted to TVs for us on a Sunday. One was a really tricky install but they worked really hard to get it sorted for us. Thanks for doing a great job.
Pete
Pete
1707689944
Great service, punctual, friendly staff, good workmanship, would definitely recommend.
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