Welcome to Absolute Digital Services! Please take a moment to review our updated Terms and Conditions, effective from April 2024. These terms outline your rights and responsibilities when engaging with our services. Please note that revisions may have been made since your last review.
To view a detailed list of changes and their dates, feel free to reach out to us.
Where to Find Information about Us and Our Services
To access comprehensive information about Absolute Digital Services Limited, including our registered details and service offerings, visit our website or consult with our sales team before placing an order. Additionally, we provide key information in writing through our website enquiry form, email communication, or verbal confirmation by our sales representatives upon order placement.
For any inquiries regarding our terms or services, you can contact us via telephone, webchat, enquiry form, email, or post at our correspondence address: Absolute Digital Services, 102 Cleggs Ln, Little Hulton, Manchester, M38 9RW. We recommend using first-class or recorded delivery for written correspondence.
By engaging with our services, you agree to the following:
1. **Authorisation**: You affirm your right to enter into agreements as the owner or lawful occupier of the premises where services are requested.
2. **Service Requests**: While we strive to accommodate all service requests, there may be instances where we are unable to fulfil them due to external factors. We will promptly inform you of any such limitations without charging for unfulfilled services.
3. **Free Quotation**: We offer complimentary quotations exclusively for new installation projects.
4. **Estimations**: Initial quotations are based on the information provided by you and are subject to change upon further assessment by our representatives. All quotations remain valid for 28 days unless otherwise specified in writing.
5. **Booking Delays**: Despite our efforts to adhere to scheduled appointments, unforeseen circumstances may occasionally cause delays. We will promptly communicate any delays and endeavour to reschedule at your convenience.
6. **Price Adjustments**: Prices for ongoing services may be revised due to unforeseen technical requirements. We will notify you of any price changes promptly and offer the option to proceed or terminate the service.
7. **Labour Charges**: Diagnostic, investigation and servicing work incur a minimum one-hour fixed labour charge, exclusive of parts or materials.
8. **Cancellation Policy**: To avoid charges, diagnostic service cancellations must be made at least 24 hours in advance of the scheduled booking.
9. **Expenses**: Our charges may include reasonable expenses incurred by our representatives, such as parking or congestion fees.
10. **Quality Assurance**: While we ensure services are carried out with care and skill, factors beyond our control, like reception fluctuations, may impact outcomes.
11. **Payment**: Payment is due upon completion of services, with various payment methods accepted. Unpaid balances may accrue interest at the specified rate.
12. **Price Matching**: We may match or beat competitor prices under specific conditions, subject to our discretion and industry standards.
13. **Deposits**: A minimum upfront deposit may be required for parts, products, or materials ordered for your project.
14. **Ownership**: Unpaid goods remain our property, and we reserve the right to uninstall them if payment is not received.
15. **Warranty**: New installations come with a 12-month parts and labour warranty, subject to terms and conditions outlined in our warranty policy.
16. **Extended Warranty**: We may offer extended warranties at our discretion, subject to certain criteria.
17. **Limitations**: Our warranty does not cover specific circumstances outlined in our terms, including external factors beyond our control.
18. **Complaint Procedure**: Notify us promptly of any service-related complaints to facilitate investigation and resolution.
19. **VAT and Interest**: Services are subject to VAT, with adjustments for changes in VAT rates. Late payments may incur interest charges.
20. **Liability**: Our liability for loss or damage is outlined based on consumer or business status, as per legal requirements.
21. **Cancellation Rights**: You have the right to cancel within specified timeframes, subject to our cancellation policy.
22. **Dispute Resolution**: Contact our Customer Service Team to resolve any disputes or issues effectively.
23. **Legal Jurisdiction**: These terms are governed by English law, and disputes may be brought before English courts.
Additional terms and policies apply to our contract, ensuring transparency and fairness in our dealings with you.
Thank you for choosing Absolute Digital Services. We value your trust and look forward to serving you.
Updated Terms and Conditions – April 2024
